Politique de remboursement

Last Updated: August 29, 2026

This Refund Policy applies to purchases made through nadviz.com, operated by VIKTOR BEVERLEY LONDON LIMITED (“we,” “us,” or “our”).

All products currently sold through nadviz.com are digital products, primarily PDF files delivered electronically after successful payment.

Please read this Refund Policy carefully before completing your purchase.

1. Digital Products

Due to the nature of digital products, purchases generally become non-refundable once the digital content has been successfully delivered, accessed, or downloaded, except where a refund or other remedy is required under applicable consumer protection law or provided under this Policy.

Digital products cannot be physically returned to us.

Where applicable law permits, by requesting or consenting to immediate delivery of digital content, you acknowledge that your statutory cancellation or withdrawal rights may be affected once delivery or downloading begins.

Nothing in this Refund Policy excludes or restricts any consumer rights that cannot legally be excluded or restricted.

2. Refund Eligibility

We may provide a refund, replacement file, restored download access, or another appropriate remedy in circumstances including:

  • The digital file you received is corrupted or unusable;

  • You received a different digital product from the one you ordered;

  • A technical problem attributable to us prevents you from accessing or downloading your purchase;

  • You were charged more than once for the same transaction due to a technical or payment error;

  • You successfully paid for an order but did not receive the digital product or download link within the stated delivery period; or

  • A refund or other remedy is required under applicable law.

Where a problem can reasonably be resolved by replacing the file or restoring download access, we may first offer to correct the issue.

3. Non-Refundable Situations

To the extent permitted by applicable law, we generally do not provide refunds where:

  • The digital product was successfully delivered and downloaded and there is no defect with the product;

  • You changed your mind after accessing or downloading the product;

  • You purchased the wrong product despite the product being accurately described before purchase;

  • You no longer want or need the product;

  • Your device or third-party software is incompatible despite the product requirements being accurately disclosed;

  • You fail to download the product after receiving a valid download link; or

  • You request a refund because of circumstances unrelated to the quality, description, or delivery of the purchased product.

These limitations apply only to the extent permitted by applicable law.

4. Problems With Your Download

If you have successfully completed payment but have not received your download link, please:

  1. Check your email inbox;

  2. Check your spam or junk folder;

  3. Confirm that the email address entered during checkout was correct; and

  4. Check your order confirmation page for a download link.

Digital products are normally delivered immediately after successful payment, although delivery may take up to 24 hours in certain circumstances.

If you still cannot access your purchase after 24 hours, please contact us.

5. How to Request Assistance or a Refund

To report a problem or request a refund where eligible, contact us at:

Email: contact@nadviz.com

Please provide:

  • Your full name;

  • Your order number;

  • The email address used for the purchase;

  • A description of the issue; and

  • Any relevant screenshots or supporting information, where appropriate.

We may request additional information reasonably necessary to verify the order and investigate the issue.

6. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, and payment method.

We are not responsible for processing delays caused solely by your financial institution or payment provider after we have successfully initiated the refund.

7. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same order or charged an incorrect amount, please contact us at contact@nadviz.com.

We will review the transaction and, where an incorrect or duplicate charge is confirmed, provide an appropriate refund or correction.

8. Consumer Rights

Depending on where you live, you may have statutory rights relating to digital content, including rights where digital content is defective, incorrectly described, or not supplied as agreed.

Nothing in this Refund Policy is intended to exclude, limit, or replace rights or remedies that are mandatory under applicable consumer protection law.

Where there is a conflict between this Refund Policy and a mandatory consumer protection requirement, the applicable legal requirement will prevail.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, business practices, payment processes, or legal requirements.

Any updated version will be published on nadviz.com with a revised “Last Updated” date.

10. Contact Us

If you have questions about a purchase, digital download, refund, or this Refund Policy, please contact:

VIKTOR BEVERLEY LONDON LIMITED
Website: nadviz.com
Email: contact@nadviz.com
Business Address: 54 Beresford Road, Manchester, England, M13 0QT